Delivery Policy

We offer free Island wide delivery on all orders over £19.99, any orders below this value will incurr a £2.50 delivery charge. Deliveries are undertaken Monday, Tuesday, Thursday, Friday and Saturday (AM only).
We aim to have any orders picked within 48 hours of the order being placed and out for delivery within 1-3 working days, Monday - Saturday (excluding Bank Holidays).

Returns/Cancellation Policy

If a product is faulty and returned within the guarantee period with a proof of purchase (e.g. Till Receipt/Online Order Confirmation) we will be happy to exchange or refund.

Returns With Receipts
We are happy to exchange or refund any item returned in a saleable condition, in its original packaging with its receipt within 30 days. We are unable to offer refunds on sale items but can offer an exchange for sale items if returned within 7 days. Any refunds will be issued by the original payment method, to the value of the item printed on the receipt. For debit/credit card refunds, the card and the cardholder must be present. * Gifts bought for Christmas between 1st October and 24th December can be returned up to 28 days after Christmas Day (22nd January).

Returns Without Receipts
If you do not have a receipt, we may, at our discretion offer an exchange to the value of the lowest selling price of the item. This does not restrict your rights to return faulty items with a proof of purchase. Items in a multi-buy offer, returned without a receipt, will be exchanged at the lowest multi-buy price or the most recent selling price, whichever is the lower.

Please note that some items require customer maintenance. This is not a warranty issue. Certain mechanical/electrical items may need to be returned to the manufacturer for inspection, repair or replacement.
We reserve the right to check faulty items for faults including defective or inferior battery usage.
This does not affect your statutory rights.

Any online orders cancelled within 24 hours of being placed will be entitled to a 100% refund. Any orders cancelled after this may incur charges (such as delivery costs) being deducted from the refunded amount.
Any order cancellations should be emailed to quoting your online order number.

Gift Card Policy / FAQ's

Gift cards can be used in any JAC Stores store in the Isle of Man.
Gift cards are unable to be used on
You can use your gift card to purchase any items in store. The only exception to this rule is you cannot buy a gift card with another gift card.
Sorry, we can't give you cash for your gift card balance. Gift cards can't be returned or refunded and no change will be given.
There is no limit to the value a gift card can hold. You can top up your gift card in store at any time.
We are unable to accept liability for lost, stolen or damaged cards so kindly request you look after your gift card. No replacement cards will be issued and no value will be refunded in any of these circumstances.
Gift card balances can be checked in store at any till point.
Unfortunately we are not able to offer an online balance enquiry.
Gift cards are valid for 24 months from the last transaction (excluding balance enquiries).

Any remaining balance will be cancelled on expiry of the validity period.
Gift cards
Gift cards are credit card-sized cards which can be loaded or topped up to spend in store. They are valid for 24 months from the last transaction (excluding balance enquiries).
Gift vouchers
Gift vouchers are paper vouchers in Sterling denominations of £5, £10 & £20 and can only be used in store. Gift vouchers are no longer issued however are still redeemable.
Gift cards can be used as part payment for a transaction with the balance being paid by another accepted method.

If you do not spend the entire amount on the gift card the remaining balance will be updated after each purchase. The balance can then be used against future purchases.
If any product purchased with a gift card is subsequently exchanged for a product of lower price or a refund, any money owing will be issued as a gift card.

JAC Stores reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.